Last Updated: August 2026
RETURN POLICY
We want you to be satisfied with your Anvir Silver purchase.
Eligible products may be requested for return within 7 days of delivery, subject to the conditions mentioned below.
Return Eligibility
To qualify for a return:
- The product must be unused and unworn.
- The product must be returned in its original condition.
- Original packaging, tags, certificates and accessories must be included.
- The product must not show signs of wear, damage, alteration or misuse.
- Proof of purchase or order details must be provided.
- The return request must be raised within the applicable return period.
Products received by us will be inspected before a return or refund is approved.
Non-Returnable Products
Returns may not be accepted for:
- Custom-made or personalised jewellery
- Engraved products
- Products altered or resized at the customer's request
- Products damaged due to improper handling or use
- Products showing signs of wear
- Products returned without original packaging, tags or accessories
- Gift cards or vouchers, where applicable
- Products specifically marked as Final Sale or Non-Returnable at the time of purchase
For hygiene reasons, certain jewellery categories may also be non-returnable where clearly disclosed on the relevant product page.
Incorrect, Damaged or Defective Products
If you receive an incorrect, damaged, defective or incomplete product, please contact us as soon as possible after delivery.
Please provide:
- Order number
- Clear photographs of the product and packaging
- An unboxing video, where available
- A brief description of the issue
Once verified, we may arrange a replacement, return or refund, as applicable.
REFUND POLICY
Once your returned product reaches us, it will undergo a quality inspection.
If the return is approved, the applicable refund will be initiated to the original payment method wherever possible.
Refund Processing Time
Approved refunds are generally initiated within 5–7 business days after successful inspection of the returned product.
After initiation, your bank, card issuer, UPI provider or payment gateway may require additional time to reflect the amount in your account.
Shipping Charges
Original shipping charges, express delivery fees or other delivery-related charges may be non-refundable unless the return is due to an incorrect, damaged or defective product supplied by Anvir Silver.
Any applicable reverse-shipping charges will be communicated before the return is processed.
Cancellation
Orders may be cancelled before they are dispatched, subject to the order status.
Once an order has been dispatched, cancellation may not be possible and the applicable return procedure will need to be followed.
Customised, personalised, engraved or altered orders may not be eligible for cancellation once production or customisation has started.
Refund for Cancelled Orders
For eligible prepaid orders cancelled before dispatch, refunds will be initiated to the original payment method.
The time required for the amount to appear in your account may vary depending on your bank or payment provider.